How do I track my order?

You can track your order only after it is shipped. When we ship your product you will receive a track order link via SMS and/or e-mail. You can track your order by following the link given to you.

What is order verification? Why is it required?

Order verification is done by ekmatra.com for all cash on delivery orders. It is a process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.

How do I know my order is confirmed?

Once your order is confirmed and processed, you will receive a shipment notification via E-mail and/or SMS advising you on the estimated date of delivery.

What should I do if I find my package opened or tampered with upon delivery?

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by dropping a mail on support@ekmatra.com

What do the different order status mean?

The order statuses let you know how far along your order is. The following statuses are used for an order to Process.

Pending / On – Hold – Order placed successfully but the Payment is awaiting & in case of Cash on Delivery order has not been confirmed yet.

Processing – Payment / Confirmation for your order is received & order is accepted, But the order is awaiting fulfillment.

Shipped – Your order has been dispatched and is with our logistics provider.

Complete - When your order has been delivered to you.

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 5 to 7 working days.

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